PowerUp Casino Terms and Conditions

Welcome to PowerUp Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide, including our PowerUp app and mobile platform. By registering an account, making a deposit, or otherwise using our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, we ask that you do not use our website.

Who We Are

We operate the website PowerUp Casino.com and provide online casino and sports betting services to customers in eligible jurisdictions worldwide. We are committed to running Power Up Casino responsibly, and customer funds are held separately from company funds in dedicated client bank accounts, protected in the event of insolvency. Disputes arising from these Terms are governed by the applicable law referenced in these Terms.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and legally permitted to gamble under the laws of your jurisdiction. When you complete PowerUp registration, you must provide accurate, current, and complete information in your own correct legal name.

• Only one account per person, household, address, phone number, e-mail address, and IP address is permitted
• We require you to complete our verification process, including certified ID, proof of residence, and proof of ownership of your payment methods
• We may request verification documents within 30 days, and we usually complete checks within 10 days
• We may conduct verification calls or face verification where necessary

Once your PowerUp login credentials are created, you are responsible for keeping them confidential. We are not liable for losses arising from unauthorised access resulting from your failure to protect your account details.

Restricted Territories

We do not accept customers from a number of excluded jurisdictions, including Afghanistan, Belarus, Belgium, Bulgaria, Curacao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine, the United Kingdom, the United States, Cote d'Ivoire, Armenia, Georgia, and Portugal. Our promotions carry additional restrictions for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia. Certain game providers, including NetEnt, impose further country restrictions on individual titles.

Accessing PowerUp – Website and App

We offer our services through both our desktop website and our mobile web platform. You can access your account using your Power Up login on any supported device. Where a power up app or dedicated mobile client is referenced, it operates under the same Terms as our desktop platform, and the same eligibility, verification, and conduct rules apply equally.

Deposits and Withdrawals

We accept a wide range of currencies, including EUR, USD, CAD, AUD, NZD, NOK, PLN, CZK, HUF, CHF, BRL, JPY, COP, and selected cryptocurrencies. Deposits must be made from an account, card, or payment system registered in your own name.

• We apply minimum deposit and withdrawal thresholds that vary by payment method and currency
• We process withdrawal requests within 3 business days of the request, or 3 business days after your previous withdrawal was completed
• Our financial department processes requests from 06:00 to 17:00 GMT, Monday to Friday
• We may hold a maximum of 3 pending withdrawals per account at any time
• We require a minimum monthly wagering threshold of 20 EUR to be met within the calendar month of a withdrawal request

Withdrawal and deposit limits are set according to your VIP level, calculated over your activity in the preceding 90 days. Wherever possible, we process your withdrawal using the same method you used to fund your account, though we reserve the right to use an alternative payment system where necessary.

PowerUp Bonus Terms

We offer a range of promotions, including our Casino Welcome Package of up to 300% and 3,000 EUR plus 350 free spins across your first four deposits. Every power up bonus is subject to specific wagering requirements, deposit conditions, and time limits.

• A minimum qualifying deposit of 20 EUR (or currency equivalent) is required to activate any powerup bonus
• Wagering is 35x the deposit and bonus amount, or 40x for free spin winnings, completed within 10 days of activation
• We apply a maximum bet limit while a bonus is active, and breaching it may void your bonus winnings
• The maximum release from a casino bonus is 10x the initial bonus amount
• Deposits made via Neteller or Skrill do not qualify for our welcome offers
• Our promotions cannot be combined; activating a new bonus voids any existing active bonus and its winnings

Where a powerup no deposit bonus, power up free spins offer, or powerup promo code campaign is made available, its own specific terms apply in addition to these general bonus rules. We reserve the right to modify, suspend, or withdraw any power up bonus code offer at any time without prior notice. Any power up promo code presented as part of a marketing campaign must be entered correctly during registration or deposit to be valid.

Loyalty Program and VIP Levels

We reward regular play through our Levels, Achievements, and Shop system. As you wager, we automatically advance your account through levels, unlocking free spins, bonuses, and coins. Coins earned through play or deposits can be exchanged in our Shop for further bonuses, free spins, or sports free bets, each carrying its own wagering conditions. Your VIP level also determines your applicable daily and monthly withdrawal limits, and inactivity for a full calendar month will reset your account to our lowest tier.

Games and Wagering Contributions

We provide games from leading studios, including Pragmatic Play, Evolution, NetEnt, Play'n GO, and many others, across slots, live casino, table games, and jackpot titles. Different game categories contribute differently toward bonus wagering requirements; for example, slots and scratch cards typically contribute 100%, while table games and jackpot slots may contribute 0% or be excluded entirely from bonus play. We publish current contribution rates and excluded games lists within our promotions section.

Account Closure and Self-Exclusion

You may request closure of your account or self-exclusion by contacting us at support@PowerUp Casino.com. We require your account balance to be zero and free of pending withdrawals before closure; otherwise, remaining funds may be voided. We support responsible gambling tools and will act promptly on any self-exclusion request you submit to us.

Complaints and Dispute Resolution

If you have a complaint, we ask that you first contact our support team via live chat or e-mail, available 24/7. Unresolved matters can be escalated in writing to complaints@PowerUp Casino.com, including your username, registered name, relevant dates, and a detailed summary. Our Complaints Resolution Committee aims to respond within 10 days. We are part of the AskGamblers circle of trust, and we operate a 96-hour response commitment on both sides of any complaint raised through that channel.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. We are not liable for indirect or consequential losses arising from your use of our website, save where such liability cannot be excluded under applicable law. We reserve the right to void winnings resulting from technical errors, exploits, or breaches of these Terms.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational, or commercial changes. We recommend that you review this page periodically, as continued use of our services after changes are published constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by the applicable law referenced herein, and any disputes arising from your use of our services will be resolved in accordance with that framework. The English-language version of these Terms is the binding version, regardless of any translated localisation you may access.

Contact Us

If you have questions about these Terms, please contact our support team at support@PowerUp Casino.com, available 24/7 in multiple languages, or reach out via live chat directly from your account.