PowerUp Responsible Gaming
At PowerUp, we believe that gaming should always stay fun, safe and firmly within your control. Our platform is built around entertainment, not pressure, and we want every session on Power Up to feel relaxed rather than stressful. This page explains the tools, policies and resources we've put in place to help you play responsibly, and we encourage every member of our community to read it carefully before depositing.
Our Commitment to Safer Play
We at PowerUp take player wellbeing seriously, and responsible gaming is woven into how we operate our platform every single day. From age verification to voluntary limits, our goal is to give you the information and the tools you need to stay in charge of your own play. We know that for the vast majority of players, gaming is simply a form of entertainment - and we work hard at Power Up to keep it that way.
Our team continuously reviews account activity patterns, and we provide clear pathways for anyone who feels they need extra support. Nothing on our platform is designed to pressure you into playing longer or spending more than you intend to.
Age Verification and Account Security
Players must be at least 18 years old to register an account with us. Every new sign up at PowerUp is checked as part of our verification process, and our KYC procedures include certified identification, proof of residence and proof of ownership of payment methods used on the account. In some cases, we may also request a verification call or face verification to confirm identity.
Only one account per person, household, address, phone number, email and IP address is permitted on our platform. We ask that all documents requested during verification be submitted within 30 days, and our team typically completes checks within 10 days of receiving them. These measures exist to protect you and to make sure our services are only ever used by adults who can legally and safely participate.
Why We Verify Every Player
Verification isn't just a formality for us - it's a core part of keeping our community safe. By confirming identity, address and payment ownership, we reduce the risk of underage access, protect against fraud, and ensure that withdrawals are always paid to the rightful account holder.
Tools We Offer for Staying in Control
Our PowerUp platform gives you several practical ways to manage your play. We encourage every player to explore these options in their account profile and use whichever combination suits their habits best.
Deposit Awareness
We've structured our welcome offers and deposit minimums so that funding your account is straightforward and transparent. A qualifying deposit for our PowerUp bonus package starts from 20 EUR or the equivalent in your local currency, and we always display conversion, limits and any applicable terms clearly before you confirm a transaction. We recommend setting your own personal budget before you deposit, and sticking to it regardless of how a session unfolds.
Time-Outs and Breaks
If you feel you need a short pause from gaming, we're happy to help arrange a temporary break from your account. Simply reach out to our support team, and we'll set up a cooling-off period suited to your needs. Taking a break is never held against you, and your account details remain safe while you're away.
Self-Exclusion
For players who want a longer-term or permanent step back, we at PowerUp offer a straightforward self-exclusion process. You can request self-exclusion at any time simply by emailing our support team, and once confirmed, access to your account for real-money play will be restricted for the period agreed. We do not market promotions to self-excluded players, and reactivation only happens through a clear, deliberate process after the exclusion period ends.
Reviewing Your Own Activity
Your account history, including deposits, withdrawals and gameplay, is always available to you. We recommend checking this regularly, as it's one of the simplest ways to notice whether your habits are shifting over time.
| Tool | What It Does | How to Request It |
|---|---|---|
| Time-Out | Temporary break from real-money play | Contact support via live chat or email |
| Self-Exclusion | Longer-term account restriction | Email support@PowerUp Casino.com |
| Account History Review | View deposits, withdrawals and activity | Available in your profile |
| Support Contact | Talk to our team about concerns | Live chat, 24/7 |
Recognizing the Signs of Risky Play
We want every player at Power Up to be able to spot early warning signs in themselves or in people close to them. Some signals worth paying attention to include:
- Spending more time or money than originally planned
- Chasing losses with bigger bets to try to win back what was lost
- Borrowing money or using funds meant for essentials to keep playing
- Feeling anxious, irritable or preoccupied when not playing
- Neglecting work, relationships or responsibilities in favour of gaming
- Hiding the amount of time or money spent from family or friends
If any of this sounds familiar, we encourage you to reach out to our team or to one of the independent support organisations listed below. Recognising the signs early makes it far easier to take back control.
Independent Support Organisations
Alongside the tools we provide directly, we also recommend the following independent organisations, which offer confidential advice, counselling and support to anyone affected by gaming-related concerns:
- GamCare - advice, support and a free helpline for anyone affected by gaming
- BeGambleAware - information, self-assessment tools and treatment referrals
- Gamblers Anonymous - peer support meetings and recovery programmes
- GamStop - a national self-exclusion scheme for online platforms
These organisations operate independently of PowerUp, so you can speak with them in complete confidence, whether or not you choose to also contact our support team.
Setting Realistic Expectations
Everything on our PowerUp platform, from slots to live tables to sports betting, is built for entertainment, and outcomes are always determined by chance. We design our games to be fair and independently tested, but we never suggest that play is a way to solve financial difficulties or generate reliable income. We ask every player to treat their gaming budget the same way they'd treat spending on any other leisure activity - as money they're comfortable not seeing again.
Our bonus terms, wagering requirements and withdrawal conditions are all published clearly so that you can make informed decisions before opting into any promotion. We'd rather you understand the full picture upfront than discover surprises later.
How We Support Parents and Guardians
We strongly recommend that parents and guardians use device-level and network-level parental control software to prevent underage access to our platform. Options like content filtering, password protection on devices, and separate user profiles all help keep gaming platforms like ours away from minors. We at PowerUp fully support these measures and are glad to answer any questions from parents about our verification processes.
Contact Our Team
If you'd like to talk about setting limits, arranging a time-out, requesting self-exclusion, or anything else related to responsible play, our team is here around the clock.
- Live Chat: available 24/7 on our website
- Email: support@PowerUp Casino.com
- Complaints: complaints@PowerUp Casino.com (please include your username, registered name and a summary of your concern)
We aim to respond to every enquiry promptly, and matters related to responsible gaming are always treated with sensitivity and confidentiality.
FAQ
How do I set a time-out on my account?
Contact our support team via live chat or email, and we'll arrange a temporary break from real-money play tailored to the length you request.
Can I self-exclude permanently from PowerUp?
Yes. Email our support team to request self-exclusion, and we'll confirm the restriction on your account. Reactivation after a self-exclusion period requires a deliberate request and review.
Is there a minimum age to play at Power Up?
Yes, you must be at least 18 years old to register and play on our platform. Age is confirmed as part of our standard verification process.
What should I do if I think someone I know has a gaming problem?
Reach out to one of the independent organisations listed above for confidential advice, or contact our support team if the concern relates to an account on our platform.
Does PowerUp charge a fee for self-exclusion or time-outs?
No, these tools are provided free of charge as part of our commitment to responsible gaming.
Can I still receive promotional emails after self-excluding?
No. Once self-exclusion is confirmed, we stop sending promotional material to that account for the duration of the exclusion period.
Content updated: September 07, 2026