About PowerUp Casino

Who We Are

PowerUp Casino is an international online gaming brand operating under the terms outlined on our website. We don't hide behind vague statements - our Terms & Conditions clearly explain how the company operating the website manages player funds, disputes and account security. Clause 6.17 of our Terms confirms that customer funds are always held separately from company funds in dedicated client bank accounts, so your balance stays protected even in unlikely circumstances.

Our PowerUp Casino affiliate program, 1UpPartners, connects us with partners worldwide, helping us reach new communities of players while maintaining the same standards of transparency across every market we serve. We proudly display a PECB MS certification badge in our footer, reflecting our commitment to structured, well-managed operations.

Built for a Global Audience

We at PowerUp Casino designed our platform to feel like home no matter where you're logging in from. Our site is available in fifteen languages, including English, German, Portuguese, Finnish, Spanish, Italian, Hungarian, Polish, Norwegian, Arabic, Greek, Czech, French, Slovak and Slovenian, with 22 locale versions covering regions from the UK and Canada to Brazil, the UAE and Switzerland.

Our PowerUp Casino payment system supports a wide range of currencies - EUR, USD, CAD, AUD, NZD, NOK, PLN, CZK, HUF, CHF, BRL, JPY, COP and many more - alongside popular cryptocurrencies like Bitcoin, Ethereum, Litecoin, Tron, Solana, Cardano and multiple USDT and USDC networks. We built this flexibility because we believe players shouldn't have to adapt to us - our platform should adapt to you.

Our Game Selection

Here at PowerUp Casino, we've partnered with some of the biggest names in the industry to bring you an enormous gaming library. You'll find titles from Pragmatic Play, Evolution, Hacksaw Gaming, Play'n GO, NetEnt, Nolimit City, Push Gaming, Relax Gaming, Red Tiger, Quickspin, Yggdrasil, Thunderkick, Big Time Gaming and dozens more studios that consistently deliver quality releases.

Our PowerUp Casino lobby is organized to help you find exactly what you're after, with categories like Top, New, Popular, Exclusive, Bonus Buys, Megaways, Arcade, Slots, Table Games and All Jackpots. If progressive jackpots are your thing, our All Jackpots section brings together the biggest prize pools available on the platform.

We at PowerUp Casino also take our live casino floor seriously. Powered by Evolution, Pragmatic Play Live and Ezugi, our live tables include Roulette, Blackjack, Baccarat and Dice, Poker and Game Shows, plus our unique Gold Saloon section for players who want something a little different from the standard live experience.

• Slots and Megaways titles from 30+ studios
• Live dealer tables including Blackjack, Roulette and Baccarat
• Dedicated Jackpot lobby with progressive prizes
• Sportsbook with live betting, virtuals and horse racing
• Arcade games, scratch cards and video poker

Rewards, Bonuses and Our Loyalty Program

Choose PowerUp Casino and you'll unlock a Welcome Package worth 300% up to €3,000 plus 350 free spins spread across your first four deposits. We designed this structure so that your excitement doesn't stop after your very first top-up - each of the four deposits triggers a new bonus, keeping the momentum going as you settle into the platform. For a full breakdown of current offers, check out our PowerUp bonus page.

Beyond the welcome offer, our PowerUp Casino promotions calendar stays busy year-round. We run SpinoLeague with a €12,000,000 prize pool, a Weekend Reload Bonus, Weekly Cashback up to 15%, Sunday Spins, and Live Casino Cashback. On the sportsbook side, we offer Early Payout guarantees, Accumulator Boosts, and reload bonuses for football, tennis, basketball and more.

Our PowerUp Casino loyalty system runs on three connected mechanics: Levels, Achievements and our in-house Shop. As you play, you climb through our Level Up Game automatically, earning free spins, bonuses and coins along the way. Reach Level 100 and we reward you with a €1,000 cash prize. Our Achievements system lets every player unlock rewards in any order, while coins earned along the way can be exchanged in our Shop for bonuses, spins and free bets.

How Our VIP Program Works

We at PowerUp Casino operate a five-tier VIP structure that directly affects your daily and monthly withdrawal limits. Your level is calculated from your activity over the past 90 days, meaning the more you play with us, the higher your limits can climb. We review this regularly, so consistent players are always recognized for their loyalty.

Security and Fair Play

Player protection sits at the core of everything we do at PowerUp Casino. Every account must be registered under a player's real name, and we apply strict one-account-per-person rules covering household, address, phone number, email and IP address. Our KYC process includes certified ID checks, proof of residence and payment method verification, ensuring the platform stays safe for everyone.

Our PowerUp Casino team also maintains a formal complaints process. If something doesn't go as expected, you can escalate the issue in writing to our Complaints Resolution Committee, and we commit to responding within 10 days. We're also part of the AskGamblers circle of trust, which holds us to a 96-hour response timer on every complaint we handle.

Our Customer Support

Our PowerUp Casino support team is available around the clock, because questions don't wait for business hours - and neither do we.

• Live Chat: Available 24/7
• Email: support@PowerUp Casino.com
• Complaints: complaints@PowerUp Casino.com
• FAQ: Available directly on our website