PowerUp Privacy Policy

At PowerUp, we respect your privacy and are committed to protecting the personal data you share with us when you play, deposit, or simply browse our platform. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a player at PowerUp Casino. By creating an account, using the power up login page, or accessing our power up app, you agree to the practices described below.

Information We Collect

We collect personal data at several stages of your relationship with us, starting from the moment you register through PowerUp login and continuing throughout your use of our services. Our collection practices are designed to allow us to verify your identity, process transactions, and comply with our legal obligations.

• We gather registration details such as your full legal name, date of birth, email address, phone number, and country of residence
• We collect payment information when you deposit or withdraw funds, including transaction history related to Interac, Visa, Mastercard, Neteller, MiFinity, and supported cryptocurrencies
• We record Know Your Customer documentation, including certified identification, proof of residence, and proof of ownership of payment methods used at power up casino
• We track gameplay activity across slots, live casino, and sportsbook products to calculate bonus wagering, VIP status, and loyalty rewards
• We log technical data such as IP address, device type, browser version, and session information whenever you access our power up app or desktop platform
• We may record support communications, including live chat transcripts and emails sent to our team

How We Use Your Information

Our use of your personal data is limited to purposes that are necessary for operating PowerUp Casino responsibly and lawfully. We process your information to open and maintain your account, verify your identity in line with our Know Your Customer obligations, and process deposits and withdrawals across the currencies and payment methods we support.

We also use your data to administer welcome bonuses, reload offers, cashback, and loyalty mechanics such as Levels, Achievements, and the Shop. When you claim a bonus, activate free spins, or participate in tournaments, we monitor wagering activity to confirm compliance with the applicable terms. Additionally, we use your information to detect fraud, prevent duplicate accounts, and enforce our one-account-per-person policy covering household, address, phone number, email, and IP address restrictions.

We may contact you regarding account security, changes to our services, or promotional offers, unless you have opted out of marketing communications. Where required, we use your data to respond to regulatory requests or to cooperate with the Complaints Resolution Committee when handling disputes submitted to complaints@PowerUp Casino.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience across our website and power up app. These tools help us remember your session, apply your language and currency preferences, and analyse how players interact with our games and promotions. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of PowerUp Casino, including the power up login process.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who support our operations, including payment processors, identity verification providers, game developers such as those listed in our game catalogue, and regulatory or law enforcement bodies where legally required. We may also share data with the AskGamblers circle of trust when handling complaints escalated through that channel.

Where our services are provided through affiliated networks, including our affiliate programme, limited data may be shared solely to attribute registrations and comply with commercial agreements. We require all third parties handling your data to apply appropriate safeguards consistent with this Privacy Policy.

Data Security and Fund Protection

We apply administrative, technical, and physical safeguards designed to protect your personal and financial information from unauthorised access, alteration, or disclosure. Our infrastructure is supported by a PECB MS certification, reflecting our commitment to structured information security management.

In addition to protecting your personal data, we hold customer funds separately from company operating funds in dedicated client bank accounts, as set out in our Terms and Conditions. This separation is intended to protect player balances in the event of company insolvency. While we implement strong safeguards, no method of transmission or storage is entirely secure, and we encourage you to use strong passwords and safeguard your own login credentials whenever you use the PowerUp login page.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, accounting, or reporting obligations. Verification documents, transaction records, and communication logs may be retained for extended periods to satisfy anti-money laundering and financial regulations applicable to PowerUp Casino operations.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable law requires us to do so.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to certain processing activities, including marketing communications
• You may request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team at support@PowerUp Casino.com. We will respond to verified requests within a reasonable timeframe.

International Data Transfers

Because we serve players across multiple regions and currencies, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfer maintains an appropriate level of protection consistent with this Privacy Policy.

Restricted Jurisdictions

We do not knowingly collect data from, or provide services to, residents of excluded jurisdictions listed in our Terms and Conditions. If we identify that an account has been opened from a restricted location, we reserve the right to suspend the account and process any resulting data in accordance with our compliance obligations.

Children's Privacy

Our services are strictly intended for individuals who are at least eighteen years old. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will close it and delete the associated data where legally permissible.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly. Continued use of PowerUp Casino, including the power up app, after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@PowerUp Casino.com. For complaints regarding data handling, you may write to complaints@PowerUp Casino.com with your account username, registered name, relevant dates, and a detailed summary of your concern. Our Complaints Resolution Committee aims to respond within ten days of receipt.